Pricing
One fee to find out, then a written number
$129 flat diagnostic, credited toward the repair when you approve the work.
The whole commercial structure
There are two numbers on this site and both of them are on this page. Everything else is quoted for your appliance, in writing, before it is ordered.
Diagnostic
$129 flat, anywhere inside the 40-mile road radius, for any of the nine appliance classes.
Credited
Credited in full against the repair when you approve the work. If you decide not to proceed, the fee stands on its own and you keep the written diagnosis.
Estimate
A written estimate comes before any part is ordered or fitted. No part is ordered on a verbal approval.
Parts
Genuine OEM parts, ordered through the same BSH distribution channel that serves Thermador, Bosch and Gaggenau.
Warranty
90 days labour, 365 days parts, genuine OEM components. Full terms
Out of hours
No premium, because there is no out-of-hours service. Mon–Fri 8am–6pm · Sat 9am–4pm.
The reasoning
Why no price list
A built-in kitchen does not price like a boxed appliance. The same symptom on a Thermador steam oven can be a generator that no longer reaches temperature, a level sensor reporting incorrectly, or a fill valve that has stopped passing water. Those are three different jobs and one of them is mostly labour.
Publishing a single figure for "steam oven repair" would mean either overcharging the easy case or underquoting the hard one and then revising it on the day. We would rather charge once to find out, put the answer in writing, and let you decide. What we work on
Questions about the fee
What does the $129 diagnostic cover?
A technician attends, tests the appliance, and identifies the fault. The fee is flat regardless of which of the nine appliance classes it is and regardless of where inside the service radius you are. It is credited in full against the repair when you approve the work.
Is the diagnostic fee charged again on a return visit?
No. When a part has to be ordered, the fitting visit is part of the same job and carries no second diagnostic fee.
Why are repair prices not published?
Because a published figure would be a guess. The same symptom on the same appliance class can be a sensor, a valve or a board, and those are not comparable jobs. You get a written figure for your appliance before anything is ordered.
Is there an after-hours or weekend premium?
There is no premium because there is no after-hours service. We work Monday to Friday 8am to 6pm and Saturday 9am to 4pm, by appointment, and we do not operate an emergency line.
Do you charge for mileage inside the service area?
No. The diagnostic fee is the same anywhere inside 40 road miles of Fruit Cove. Beyond that we do not attend at all rather than adding a travel charge.
An independent price, not a manufacturer's
Meridian Appliance Works is an independent service company. We are not affiliated with, authorized by, or endorsed by Thermador or BSH Home Appliances. We are not a Thermador service centre and we do not hold or claim any Thermador or BSH Home Appliances accreditation. We name the brand only to say which appliances we work on.
Meridian Appliance Works is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Thermador or its parent company. All brand names and model numbers are the property of their respective owners and are used only to identify the appliances we service.
Next step
Book a diagnostic
Tell us the appliance and what it is doing. We will give you a written estimate before anything is ordered.
Mon–Fri 8am–6pm · Sat 9am–4pm
Request a visit- $129 flat diagnostic, credited toward the repair when you approve the work.
- 90 days labour, 365 days parts, genuine OEM components.